There are some known tricks to make waiting less painful and frustrating. So solving the wait time problem is paramount for any business, clinics and test sites included. The reason why this matters is that there is a direct link between how long a patient has to wait and how satisfied he or she is with the overall experience.Īs a matter of fact, 30% of patients experiencing long wait times leave before seeing the doctor, and 20% change their healthcare providers altogether. Like most hospitals or clinics, test collection centers can be notorious for their long wait times. The problem with long wait times in clinics and test labsįrom blood collection to getting the results back and then having a follow-up consultation, there are a lot of time sinkholes. In this article, we will take a look at ways to avoid congestion in test lab waiting rooms, and reduce the level of stress and amount of work for your medical staff. Without social distancing, physical lines and waiting areas can result in something even worse than negative patient feedback. In recent time, waiting has also become closely tied to another hazard - virus spread.
In the face of ever-increasing demands, test laboratories, clinics and diagnostics providers receive frequent complaints regarding wait times.īe it medium or large-scale providers, complaints about wait times quickly transform into gripes about the overall patient experience and the quality of medical assistance.Įven clinical laboratory testing and medical diagnostic imaging services are no strangers to the effects from negative reviews: 61% of physicians have heard negative feedback from their patients regarding wait times. Queue Management in Test Labs: Making Clinic Visits Safe
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